RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@russoleather.com. Please note that returns will need to be sent to the following address:
12 Edgar Road, Kettering, ENG, NN16 0LP, United Kingdom
United Kingdom returns:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
International returns:
If your return is accepted, you'll have to pay for the return label and follow our instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can use any shipping service to return the products at your own cost. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
If the product received was damaged in transit or you think it was not described to your understanding we take the responsibility for the refund process including all the costs involved.
Please note that we can't recover the customs taxes that you've paid to your local customs office. You need to open a request with your customs agent.
You can always contact us for any return questions at hello@russoleather.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 days cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@russoleather.com.
